Question 1

Are your Ittars and Fragrances 100% alcohol-free?

Accepted Answer

Yes. All Nujaim fragrance oils and Ittars are 100% pure, concentrated, and completely free of alcohol (Ethyl Alcohol). They are suitable for prayer (Salah) and daily Sunnah wear.

Question 2

How long does delivery take within Pakistan?

Accepted Answer

Orders placed within Karachi, Lahore, Islamabad, and major cities typically arrive within 2–4 business days. Other regional cities take 3–5 business days via TCS / Leopard Courier.

Question 3

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes! Cash on Delivery is available nationwide across Pakistan with zero prepayment required.

Question 4

What is your size exchange policy for Thobes and Caps?

Accepted Answer

We offer a hassle-free 7-day exchange window for unwashed, unworn garments with original tags intact. Simply contact our support concierge with your Order ID.

Question 5

Where are your Egyptian Cotton Thobes manufactured?

Accepted Answer

Our signature Thobes are crafted from long-staple Egyptian cotton, hand-tailored by master artisans in Madinah Al-Munawwarah and Cairo.

Question 6

How can I track my parcel status?

Accepted Answer

Enter your unique Order ID on our Track Order page to view real-time updates from dispatch to doorstep delivery.

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